EFQM | Primary Partner

Our people

Excellence is at the heart of all that we do

Our team has a broad range of expertise, skills and knowledge and we’re committed to helping you become the excellent organisation you want to be. Wherever you are on your excellence journey, we can help and support you every step of the way. Please just call us on +44 (0)20 7654 5000, use our online form or email us

The BQF Team

Ian Swain - CEO

Ian joined BQF in 2010 to develop and manage our EFQM Levels of Excellence Programme.  He was appointed as Sales Director in 2011 and CEO in July 2017.


Lauren Culver - Marketing Executive

Services and Member Experience

Louise Myall - Account Manager

Louise joined in April 2016 as an Account Manager focusing on new member generation.

Her background is  Sales Management of which 20 years was within Logistics and also time spent in the Hospitality Industry.

Gail Tutcher - Director, Training and Services

Gail Tutcher has been in consultancy for nearly 30 years and has extensive experience of helping major public and private sector organisations within the UK, and elsewhere in the world, to change their culture and to improve performance.

Diane Dibley - Service Delivery and Member Experience

Diane joined in 2015 to support the development and delivery of the wider services offer to our membership. She has 20 years’ international experience of supporting organisations from all sectors and size on their business excellence journey; both through hands-on support and through assessments.

Ben Sloan - Head of Member Services

Ben joined our member services team in 2009, managing and expanding our workshop programme and successfully developing its range and scope to meet the changing needs of our members. He’s been involved in many different aspects of our work, from creating the Excellence Model User Group to devising our social media policy.


Heidi Lizzimore - Head of Events

Heidi joined the events team in February 2016, coordinating the new workshop programme and assisting her fellow events team colleagues with the BQF calendar.


Hannah Johnson - Events Coordinator

Hannah joined the events team in February 2018 coordinating and maintaining the ongoing workshop programme. She has experience as a coordinator of Engage For Success who aims to get everyone working in the UK to want, and be able, to give their best each day.

Finance & IT

Ann Kenny - Accounts Officer

Ann joined in January 2017 as an Accounts Officer. Her role includes raising invoices, credit control, allocating income and paying suppliers. She has many years’ experience working in Finance, within both the public and private sectors.

Anne Rushworth - Financial Controller

Anne is a Chartered Accountant with over 20 years’ experience in the SME Services Sector.

She joined BQF in early 2017 following on from her previous role as FC at an incentive and event services agency.


Dave Richards - Awards Programme Manager (Consultant)

Dave has a 25 year long association with BQF, firstly as a member, where he was Head of Business Excellence for a large financial services company and as a Director of his own Excellence Model consultancy and secondly, as a partner delivering R4Es & C2Es. Since 2016 he has supported the continued development and delivery of the BQF Awards Programme.